Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a refund on most products under the following conditions:

Eligibility for Refund
Non-sale items: Items purchased at full price are eligible for a full refund, including the original shipping cost.

Sale items
Items purchased on sale are eligible for a refund for the product price only. Customers will be responsible for covering the cost of return shipping.

Return Process
To initiate a return, please contact our customer service team at support@oliviajade.com within 30 days of receiving your order.

Items must be returned in their original, unused, and unwashed condition with all original tags and packaging.

Customers will receive a return authorization, and we will provide instructions on how to send the item back to us.

Refund Amount
Once your return is processed, you will receive a refund for the item(s) minus the shipping cost (if applicable). If the item was purchased on sale, the return shipping will be your responsibility.

Exclusions
Final Sale Items: Some items, including clearance or limited-time offers, may be marked as final sale and are not eligible for refunds.

Damaged or Defective Products: If your product is defective or damaged, please contact us immediately so we can assist with a return and a full refund, including return shipping.

Return Shipping Costs
Sale Items: If you are returning an item that was purchased during a sale, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received by us.

Non-Sale Items: Return shipping for non-sale items will be covered by us.

We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns, don't hesitate to reach out to our customer service team!